Diamond End Grain Designer PRO
Refund policy
One-time purchase: 14 days to try PRO
If your one-time PRO purchase isn’t right for you, contact us within 14 days of purchase to request a full refund, including after activation.
Monthly subscription: first-payment guarantee
You can request a full refund within 14 days of your first subscription payment, including after activation. Later monthly renewals do not restart this voluntary money-back window. Contact us about billing mistakes or technical problems with a renewal; we review these requests individually.
How to request a refund
Include your purchase email and order number from your receipt. You do not need to justify a request that qualifies for the 14-day money-back guarantee. Never send your password, full card details, or license key.
Email support@diamondendgraindesigner.com to request a refund. This opens an email request; it does not automatically issue a refund.
Refunds are processed through Lemon Squeezy. A full refund ends your PRO license and access. This policy does not limit your rights under applicable consumer law or Lemon Squeezy’s buyer terms.
Cancellation is separate from a refund
The $4.99 monthly subscription renews automatically until cancelled. Cancel future renewals through Lemon Squeezy’s customer portal (opens in a new tab). After ordinary cancellation, PRO access continues through your paid billing period, then ends. Cancellation alone does not automatically refund the current month or unused subscription time.